Everything You Need to Know About Shopping Through Modsy

If you’ve ever shopped for new furniture, you probably know that it isn’t exactly an easy task. There are so many things to consider, that you might end up feeling more overwhelmed than excited.

But shopping for your home doesn’t have to be stressful. In fact, here at Modsy, we make it our goal to help you design and shop for your home with ease. Once you’ve received your designs and worked with your designer to get them just right, the real fun begins—bringing your look to life!

If you’re ready to start shopping your designs but aren’t quite sure how it works, fret not. Here’s everything you need to know about shopping through Modsy.

How Shopping With Modsy Works

1. Add Your Favorite Pieces to Your Cart

You can even shop from different designs and our Modsy Marketplace in the same order.

2. Apply Your Modsy Promo Codes

Take advantage of our exclusive savings when you apply your Modsy promo codes to your order on the checkout page. Our team will also apply any available promo codes from retail brands to your order.

3. We Review and Process Your Order

Before we charge your credit card, our dedicated ordering team will triple-check the prices for all your items and apply any retailer promo codes. We’ll contact you for final approval if there are any concerns with your order.

4. Track Your Order in Your Order Dashboard

We’ll keep you up-to-date on the status of your items and let you know when it’s time to schedule any in-home deliveries. You can track all your orders in one place by visiting your Order History dashboard.

5. Watch as Your Designs Come to Life!

Experience your own before-and-after moment as your pieces arrive! Reach out to us at any point if you have questions or need help. Then it’s time to decide which room you’ll design next!

What’s Different About Shopping With Modsy?

All the Brands, One Checkout: Shop all your favorite pieces from multiple brands straight from your designs in one easy checkout.

Extra Savings: Apply exclusive Modsy discounts to your order and save extra (we also honor other retailers’ promotions).

Your Dedicated Ordering Team: Shopping for your home can be a struggle, which is why we have an entire team dedicated to making this process easy. They’re here to handle all the logistics and keep you up-to-date on the status of your items.

Frequently Asked Questions

Can I apply promo codes from another brand to my Modsy order?

Yes! We honor any applicable sales and promotions from our brand and retail partners. After you submit your order, our dedicated ordering team will check all your items to ensure you’re getting the right price and apply any retailer promo code to your order.

Unfortunately, at this time we are unable to honor individual discount codes issued to you by a retailer. These include any code you were sent individually or a code you signed up to receive (via email or text message, for example).

Can I use Modsy promo codes in addition to retailer promos?

Yes! We often run our own Modsy exclusive sales, which you can apply on top of sales from other brands. Be sure to keep an eye on our email to stay up-to-date on our sales.

Simply enter your Modsy promo code at checkout and see how much you can save!

Can I shop multiple brands through Modsy?

Absolutely! Close those browser tabs, because you can now shop your favorite pieces from multiple brands all in one go. All you have to do is add your favorite pieces to your cart and check out!

You can even shop furniture and decor across your different designs, from different projects, and even additional pieces from our Modsy marketplace in one checkout. How’s that for a one-stop-shop?

Does Modsy price-match?

Yes! We guarantee to always match the lowest advertised price for all your items. When you submit your order, our dedicated team will triple-check all the items to ensure you get the correct price (and they’ll apply any available retailer discounts on top) before charging your credit card. If for any reason the total price of an item exceeds what we originally listed on our site, our team will reach out to you for final approval on the item.

Is there a time limit to shop my designs?

Nope! Your Modsy project will never expire so you can always come back to your design to make changes and purchase new items at your convenience.

How do I track shipments in my order?

You can see the status for all your shipments at any time by visiting your Order History dashboard in your Modsy project. Here you can find the details for all of your orders and track the individual shipments.

Our ordering team will also notify you of any updates to your orders and let you know when and how to schedule your in-home deliveries, if applicable.

How do shipping and returns work?

Our shipping and return policies follow those of the individual brands that we work with (i.e. if you order a lamp from CB2, it will fall under CB2’s shipping and return policies).

Of course, we want you to feel confident in your furniture purchases, which is why we go the extra mile and offer a 30-day satisfaction guarantee. This means, you have 30 days to get to know your new items, and, if it doesn’t work out, you can return any applicable item for a refund.

Learn more about our shipping policy and return policy.

What if items in my designs go out of stock?

Sadly sometimes items in your designs can sell out or become unavailable. When this happens, we’ll be there to help you find a replacement. Simply message your designer and they’ll suggest some similar items (in terms of style, color, shape, and price) or show you new ideas to replace the sold-out item.

But because ”sold out” are the saddest words on the internet, if you find a piece you can’t live without, we encourage you to make it yours as soon as you can.

How do I contact Modsy for help with my order?

We’re here to help! You can email us anytime at hello@modsy.com or call (888)380-0260 between 10 AM and 1 PM PST Monday–Friday to speak with a member of our team.

Ready to shop your designs?

Shop Your Room

Have more questions? Read all of our shopping FAQs.

25 replies
  1. Katie says:

    Hi—I’m hesitant to buy the products that are recommended for me because I don’t see any reviews or photos from actual customers. I feel like I can’t get a sense of the product and whether it will work for my family unless I know that others have been satisfied. Is there a way to find more information about the furniture you are selling?

    • Modsy says:

      Hi Katie—We totally appreciate your careful consumerism and suggest asking your modsy designer for review links if you have a design project with us.

    • Modsy says:

      Great question! Each of our products has different shipping fees depending on how they ship and where they ship to & from.

    • Modsy says:

      Hi Julie,

      Thanks for reaching out here. If your project has already been approved and the team has started working on your space we can no longer expedite the package. However, if you haven’t started your project yet we are happy to help you expedite the package. You can email us at hello@modsy.com for further details. Thanks

  2. Tracy Leeds says:

    Hi- Will designers only shop from approved retailers or can I suggest some items that I have seen and liked?

    • Modsy says:

      Our designers will pick items based on what your style and layout needs but you can always request items from our retail partners to see in your designs.

  3. Muriel buckley says:

    As I wait for my design, I’ve considered a new couch idea and would like my designer to know what I’m thinking. I’m a few days into the process. Is there a possibility I can send a photo of what I’m thinking now?

    • Modsy says:

      Absolutely! Even if the sofa you’re thinking of doesn’t make it into the first round of designs you can always enter into a new design request thought the request changes button in your studio. You can also send any inspiration images to hello@modsy.com and we can send them to your designer for you.

  4. Jennifer says:

    What if I only want to replace some of the furnishings in my rooms. Can I use Modsy for designs that use some of my existing furniture?

    • Modsy says:

      Hi Jennifer,
      We can totally incorporate your current furniture into your designs. We simply require a small fee to be paid for each item to be rendered in 3D. Alternatively, we can find similar items from our extensive inventory to use as place holders for your home furnishings.

  5. Dianne says:

    I want to use this service for a vacation home we purchased. As we are not there all of the time, how would delivery of furniture be coordinated?

    • Jake says:

      Hello Dianne,

      You can work with our Merchandise Concierge to coordinate delivery. Just make sure that you provide all the accurate information when you place the order and let our team know your situation when you sign up.

      • Vanessa says:

        I currently have designs for our entire vacation home through the Luxe package and was given no guidance on this. I was just told to order the items through the website myself. We just recently ordered 40+ items, spending thousands and the experience has been far from “concierge”. I sent an email asking for help with something related and got a very unhelpful answer. In addition, I just found out tonight that one of our heavier furniture pieces was delivered to the wrong house as it has the wrong address. Coordinating getting it the correct address thousands of miles away in a pandemic was time consuming and frustrating. How can I get in contact with this “Merchandise Concierge” moving forward? I still have half of my furnishings I was planning on purchasing through Modsy, but am now concerned with this level of service given the cost and extent of furnishings remaining in our designs.

        • Modsy says:

          Hi Vanessa,
          Thanks so much for getting in touch here on our blog. We’re so sorry we didn’t see this post sooner and that you’re having issues with your order. We’ve located your Modsy account and have brought your issue to the attention of a lead in our merchandise ordering department.

    • Modsy says:

      Hi Sarah, thanks for asking! There is no limit to how much you can swap (our Live Swap feature lets you swap pieces in your designs in seconds). And as far as revisions, our Classic package gives you 2 additional rounds of revisions, and all our other packages come with unlimited revisions with your designer. Please don’t hesitate to reach out to us at hello@modsy.com if you have any more questions!

    • Modsy says:

      Hi Carolyn, thanks for asking! The basic design usually takes between 10–14 days once you submit your photos to us. From there, the revisions usually take around 2-3 days. Feel free to email us at hello@modsy.com if you have any more questions!

  6. Michelle says:

    Is there an obligation to purchase anything if I buy a design ? I am ready to start my room but my budget may not allow much or any purchasing yet. Is there an obligation to purchase any items once designed ?

    • Modsy says:

      Hi Michelle – great question! There’s absolutely no obligation to purchase furniture through when you start a design package. You can shop your designs over time and take advantage of our exclusive sales when you’re ready. Feel free to send us an email at hello@modsy.com if you have any additional questions!


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  1. […] perceptions about using an online service. Their great design work sold me in no time. Plus their order concierge service made sure I got the best deals on my furniture.  It’s hard to believe it only took a small […]

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